Terms and Conditions

Welcome to Vivea Home. By accessing and using this website, you agree to the following Terms of Use. Please read carefully before using our services.

1. Acceptance of Terms

By browsing this website, making a purchase, or using any feature of the Vivea Home store, you declare that you agree to all the rules, policies, and conditions established in this document.

If you do not agree with any of the terms, we recommend that you do not use this website.

2. Changes to the Terms

Vivea Home reserves the right to modify, update, or change the Terms of Use at any time, without prior notice. We recommend that users review this page periodically to be aware of any changes.

3. User Registration

To make purchases on our website, it is necessary to provide true, up-to-date, and complete information. The user is responsible for maintaining the confidentiality of their account and password, as well as for all activities that occur under their account.

4. Intellectual Property

All content on this website — including text, images, videos, logos, layout, and design — is the exclusive property of Vivea Home or its partners and is protected by copyright and intellectual property laws. Reproduction, copying, or distribution without express authorization is prohibited.

5. Products and Prices

Vivea Home is committed to providing clear and accurate information about its products. However, typographical errors, incorrect prices, or unavailability may occasionally occur. We reserve the right to correct this information at any time.

Prices and promotions are valid while supplies last or during the promotional period, and may be changed without prior notice.

6. Payment and Security

Purchases are made in a secure environment with SSL certification and data encryption. Payments can be made via credit card, bank slip (cash payment), and other methods available at checkout.

7. Delivery Policy

Our average delivery time ranges from 2 to 5 weeks, but may be extended in exceptional cases, such as periods of high demand or customs delays. For more information, please see our [Delivery Policy].

8. Exchanges, Returns and Cancellations

You can request an exchange or return within 7 calendar days of receiving the product, in accordance with the Consumer Protection Code. For more details, please see our [Exchange and Return Policy].

9. User Responsibilities

By using the Vivea Home website, the user agrees to:

Not violate any national or international law;

Not engage in acts that may compromise the security of the website;

Provide truthful information when registering or making a purchase.

10. Customer Service

If you have any questions, suggestions, or need support, please contact us through our official channels:

📧 Email: viveahome@outlook.com

🕒 Hours: Monday to Friday, 9 AM to 6 PM

Vivea Home – Your home, your style.